DG Notary Client Acknowledgement and Service Terms

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By engaging DG Notary (“the Business”) for notarization, apostille, authentication, translation, and/or legalization services, the Client acknowledges and agrees to the following terms and conditions.

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1. Scope of Services

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DG Notary’s services are strictly limited to the notarization, apostille, authentication, translation, and/or legalization services specifically requested by the Client.

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When providing these services, DG Notary is acting solely in the capacity of a notary service provider and/or document service provider.

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DG Notary does not prepare, draft, edit, review, interpret, or provide legal advice regarding the contents, purpose, legal effect, or suitability of any document submitted by the Client.

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The Client remains solely responsible for ensuring that their documents meet their intended requirements and purpose.

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2. No Legal or Paralegal-Client Relationship

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The Client acknowledges and agrees that no paralegal-client, solicitor-client, or legal advisory relationship is created between the Client and DG Notary or its representatives as a result of receiving notarization, apostille, authentication, translation, and/or legalization services.

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The Client confirms that DG Notary has not provided, and the Client has not relied upon, any legal advice regarding:

• the preparation, contents, or wording of any document;

• the legal rights, obligations, or consequences associated with any document;

• whether a document is appropriate for a particular legal purpose; or

• whether a document satisfies the requirements of any receiving party.

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Any legal advice, document preparation, legal representation, or legal services required by the Client must be obtained from the Client’s own qualified legal professional.

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The Client acknowledges that DG Notary is not acting as the Client’s legal representative in connection with these services.

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3. Client Responsibility for Documents and Requirements

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The Client is solely responsible for:

• providing complete, accurate, and authentic documents;

• reviewing all documents before signing;

• ensuring all required information is correct;

• confirming the requirements of the receiving party, government authority, institution, or foreign jurisdiction;

• confirming that the requested notarization, apostille, authentication, translation, or legalization service is appropriate for their intended use.

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DG Notary does not guarantee that any document will be accepted by any third party, including but not limited to government authorities, courts, educational institutions, employers, immigration authorities, embassies, consulates, or foreign jurisdictions.

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If a document must be corrected, amended, resubmitted, or processed again for any reason, additional service fees will apply.

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4. Apostille, Authentication, Legalization and Foreign Jurisdiction Disclaimer

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The Client acknowledges that requirements for document acceptance vary between jurisdictions and may change without notice.

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DG Notary provides apostille, authentication, and legalization assistance based on the information and requirements available at the time of service. DG Notary does not control or determine the requirements, decisions, processing times, or acceptance policies of any government authority, embassy, consulate, institution, or foreign jurisdiction.

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DG Notary is not responsible for delays, refusals, additional requirements, or rejection of documents by any receiving authority.

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The Client is responsible for confirming all destination-country requirements before submitting documents for processing.

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5. Translation Services Disclaimer

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Where translation services are provided, DG Notary prepares translations based on the documents, information, and instructions supplied by the Client.

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The Client is responsible for ensuring that all source documents provided for translation are complete, accurate, and legible.

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DG Notary does not provide legal opinions, interpretations, or advice regarding translated content.

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The Client acknowledges that acceptance of a translation by a receiving authority, institution, or foreign jurisdiction is outside DG Notary’s control.

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Any revisions, corrections, or additional translations requested after completion may be subject to additional fees.

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6. Appointment Cancellation, No-Shows, and Incomplete Services

 

A fee equal to 75% of the scheduled service fee will be charged for:

• missed appointments or no-shows;

• cancellations with insufficient notice;

• appointments that cannot be completed due to circumstances outside of DG Notary’s control.

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Examples include, but are not limited to:

• failure to provide acceptable identification;

• failure to provide required documents;

• incorrect, incomplete, or missing information;

• inability of a signing party to properly understand or execute the document;

• legal incapacity of a signing party;

• failure to meet requirements provided by the receiving party.

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7. Refund Policy

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Service fees are based on the time, preparation, processing, administrative work, and resources required to complete the requested service.

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Once work has commenced, including but not limited to document review, preparation, appointment time, courier arrangements, translation work, apostille/authentication processing, government submission, or other administrative processing, fees may be non-refundable.

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Refunds will not be provided due to:

• rejection of documents by a receiving party, government authority, embassy, consulate, institution, or foreign jurisdiction;

• delays caused by third parties;

• changes in the Client’s circumstances or requirements;

• the Client failing to confirm acceptance requirements before requesting services;

• incorrect or incomplete information provided by the Client.

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Where a refund is approved at the discretion of DG Notary, any completed work, administrative fees, government fees, courier fees, translation fees, or third-party expenses may be deducted from the refund amount.

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Government fees, courier charges, and third-party fees are non-refundable once paid or incurred.

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8. Virtual Notarization Services

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By booking a virtual notarization appointment, the Client acknowledges and agrees that they are solely responsible for confirming whether the receiving party accepts virtual notarization.

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DG Notary does not guarantee acceptance of electronically notarized or virtually notarized documents by any organization, institution, government authority, or foreign jurisdiction.

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The Client assumes all responsibility for verifying acceptance requirements before proceeding with virtual notarization services.

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9. Privacy and Confidentiality

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DG Notary understands the importance of protecting Client information and documents.

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DG Notary will take reasonable measures to maintain the confidentiality and security of personal information and documents provided for the purpose of completing requested services.

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The Client acknowledges that information may need to be shared with third parties when required to complete requested services, including government offices, courier services, authentication authorities, translation providers, or other service providers involved in processing the Client’s documents.

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The Client consents to such disclosure where reasonably necessary to provide the requested services.

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10. Limitation of Liability

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To the fullest extent permitted by law, DG Notary shall not be liable for any indirect, incidental, consequential, special, or economic losses arising from or relating to the services provided, including but not limited to:

• rejection or non-acceptance of documents by third parties;

• delays caused by government authorities, courier services, receiving organizations, or foreign jurisdictions;

• errors, omissions, or inaccuracies contained in documents provided by the Client;

• decisions made by third parties regarding document acceptance or processing.

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The Client’s sole remedy, where applicable, is limited to the fees paid for the specific service provided by DG Notary.

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11. Client Authority and Agreement

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The Client confirms that:

• they have the legal authority and capacity to request the services;

• all information and documents provided are accurate and complete to the best of their knowledge;

• they understand and accept these terms and conditions before receiving services from DG Notary.

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12. Continuing Agreement

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These terms apply to all current and future services provided by DG Notary to the Client unless otherwise agreed to in writing by DG Notary.

By booking an appointment, submitting documents, or engaging DG Notary for services, the Client confirms acceptance of these terms and conditions.